Patient questions
Ask us a question
Pick a question below and you will get the same answer our front office would give you. For anything about your own health, care, or medications, call us at (405) 756-1414.
Cost, insurance, and billing
What insurance do you accept?
We generally accept Medicare, SoonerCare, and most private insurance plans. Please bring your insurance card to every visit.
One thing to know: even when we accept your plan, not every provider in our clinic is covered by every plan. Coverage can be different from one provider to the next. Call us with your plan name before your visit and we will check for you.
No insurance? You can still be seen. Reach out to our Community Health Worker at (405) 756-1414 ext. 408. They will help you find out — at no cost — if you qualify for SoonerCare or a plan through the Health Insurance Marketplace.
I don’t have insurance. What will my visit cost?
You have two ways to pay less.
Sliding fee program. If your household income is at or below a set limit, we lower your cost based on your income and family size. Bring proof of income to apply. If your income is low enough, you’ll pay only a small set fee.
Same-day discount. If you’d rather not apply, or your income is above the limit, you can pay a lower rate by paying in full on the day of your visit. Ask the front desk what your visit will cost.
You can also ask for a written estimate before a scheduled visit.
Either way, no one is turned away for being unable to pay.
What should I bring to my first visit?
- Your photo ID
- Your insurance card, if you have one
- A list of the medicines you take
- A way to pay your copay or visit fee
- Proof of income, if you want to apply for the sliding fee program
Proof of income can be recent pay stubs, last year’s tax return, a W-2, a letter from your employer, or an award letter for benefits like SNAP. Didn’t bring it? That’s okay. Bring it later and we can go back up to 30 days to lower those bills.
Who do I talk to about my bill?
Call us at (405) 756-1414 option 6 and ask for billing. We can go over your charges, set up an interest-free payment plan, or check whether the sliding fee program can lower what you owe.
If you don’t have insurance, you can also ask for a written estimate before a scheduled visit. If your bill ends up $400 or more above that estimate, you may be able to dispute it. Ask us and we’ll walk you through it.
Visits and appointments
How do I schedule an appointment?
You can schedule an appointment by calling (405) 756‑1414. When the phone menu starts, just choose the option for the clinic you want:
- Option 2: Lindsay (Main Street)
- Option 3: Leopard Nation Wellness Station
- Option 4: Chickasha
- Option 5: Pauls Valley
Our team will help you get scheduled quickly.
What happens if I am late or miss an appointment?
Please call us as early as possible. We understand things come up, and a quick call helps us keep the day running smoothly for everyone.
Arriving more than five minutes past your appointment time may mean we need to reschedule your visit if the provider is unable to see you. Coming about fifteen minutes early is the best way to make sure you’re seen on time and gives us a moment to update any important information.
Missing an appointment without calling ahead counts as a no‑show. If a patient has three no‑shows within a six‑month period, they will be placed on a walk‑in‑only basis for 90 days.
What should I do if I need medical help after hours?
SCMRC offers after‑hours clinical support so you can still reach a medical professional when our clinics are closed. Simply call our main line at (405) 756‑1414, and you’ll be connected with our after‑hours team for help.
If it’s a life‑threatening emergency
Please call 911 or go to the nearest emergency department right away.
Hours and locations
What are your clinic hours?
Monday through Thursday: 8:00 a.m. to 5:00 p.m.
Friday: 8:00 a.m. to 1:00 p.m.
Saturday and Sunday: Closed
After hours: Call (405) 756-1414 and follow the prompts to reach our clinical guidance team.
Any changes to our hours, including holidays, staff training days, or inclement weather closures, will be posted on our Facebook page and sent through the patient portal. Follow us and sign up for notifications to stay up to date.
Where are your locations?
SCMRC provides care across several communities in southern Oklahoma.
Lindsay:
216 South Main Street, Lindsay, OK
Lindsay Behavioral Health:
217 South Main Street, Lindsay, OK
Chickasha Clinic:
2222 West Iowa Avenue, Chickasha, OK
Pauls Valley Clinic:
200 Melville Drive, Pauls Valley, OK
School‑Based Wellness Stations:
We also operate Wellness Stations inside Lindsay, Dibble, and Washington public schools.
Do you provide care at schools?
Yes. Our Wellness Stations provide convenient, school‑based care for students and families at Lindsay Public Schools, Dibble Public Schools, and Washington Public Schools. These stations make it easier for students to receive medical and mental health support without leaving campus.
Services and providers
What services do you offer?
SCMRC provides a wide range of medical and behavioral health services. Below is a quick look at the care available at our clinics and Wellness Stations.
Medical Services
- Primary care
- Women’s health
- Well‑child visits
- Vaccinations
- Chronic disease management
- Weight‑control and weight‑loss support
- Employment physicals
- DOT physicals
- Sports physicals
- Sick visits
- Preventive care
- Laboratory services
- Sexually transmitted infection testing and treatment
Behavioral Health Services
- Individual counseling
- Family counseling
- Medication management
- Mental health evaluations
- Support for anxiety, depression, and other conditions
Additional Support
- School‑based care at Lindsay, Dibble, and Washington
- Spanish‑speaking staff available
Which provider should I see?
It depends on the kind of care you need. Primary Care covers checkups, ongoing conditions, and everyday illness. Behavioral Health covers counseling and mental health care. Women’s Health covers prenatal and reproductive care. If you are not sure which fits, call (405) 756-1414 and our staff will route you.
Records and privacy
How do I get a copy of my medical record?
You may request access to or a copy of your medical record and may request corrections when appropriate.
How is my health information protected?
SCMRC protects personal health information in accordance with applicable privacy and security laws and limits access to authorized individuals.
Language and accessibility
Do you provide interpreter services?
Yes. Free interpreter services are available for patients with limited English proficiency. Qualified interpreters are provided at no cost.
Can I bring a family member to interpret?
Patients may choose to have family present, but SCMRC provides qualified interpreters and generally does not use minor children as interpreters except in limited emergency situations.
What accommodations are available for patients with disabilities?
SCMRC provides reasonable accommodations, auxiliary aids, and effective communication services, including sign language interpretation and accessible materials when needed.
Your rights and concerns
What are my rights as a patient?
You have the right to be treated with dignity and respect, receive understandable information about your health, participate in care decisions, protect your privacy, access your medical records, and file grievances if you have concerns.
How do I file a complaint or grievance?
You may submit a complaint verbally or in writing to any SCMRC employee. SCMRC will review the concern and make reasonable efforts to acknowledge receipt within three business days when practicable.
Can I report discrimination?
Yes. Patients may report discrimination, language access concerns, or accessibility concerns through SCMRC or directly to government civil rights agencies.
Is your facility safe and accessible?
SCMRC is committed to maintaining clean, safe, secure, and accessible facilities for patients, visitors, and staff.
Still need an answer?
Our staff can answer anything this page cannot, including questions about your own care.